Delivery & Returns

Delivery Information – Flowers Delivery Malaysia

Delivery Klang Valley (Kuala Lumpur & Selangor)
Delivery is available 7 days a week (excluding Labour Day and Chinese New Year), and yes we offer same day and next day flower delivery.
Same day deliveries order must be received by 12noon (Malaysian time – GMT+8.00).
For order received after 12noon (Malaysian time – GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.
Normal delivery times are 10am-7pm (Malaysian time – GMT+8.00) daily for orders going to a office, before 2pm (Malaysian time – GMT+8.00) for orders to a high school and before 6pm (Malaysian time – GMT+8.00) for orders going to a residence, hotel, or hospital.
During major festival seasons such as Valentine’s Day and Mother’s Day delivery times are 10am-10pm (Malaysian time – GMT+8.00) .

Sunday/Public Holidays/Festival Seasons
(Eg : Valentine’s Day, Mother’s Day, Hari Raya, Christmas, New Year and Chinese New Year) 
Delivery Times : No specific times. 

Specific Times : We are unable to guarantee delivery at a specific time, but we will do our best to accommodate your request. You may request a time frame in “order remarks” when ordering (Additional cost will be added).

Delivery Outside Klang Valley (Min surcharge Rm60)
Order must be placed at least 3 working days in advance excluding Sunday and Public Holidays, before the desired delivery time. 
The floral arrangements may not be exactly the same, as we assign associate florists in each particular region to fulfill your orders. We reserve the right to not accept your order when we can’t get the suitable florist at your selected outstation area. This may be due to the lack of reliability of the florist at certain outstation areas. 

Delivery for Festival Seasons 
(Eg: Valentine’s Day, Mother’s day, Hari Raya, Christmas, New Year and Chinese New Year)
Festival season is our peak time, we will try our best to accommodate your requests. We strongly advice that you place your order at least 2 days in advance for delivery to Klang Valley areas and 4 days in advance for delivery to outside of Klang Valley.

Coverage Areas
Klang Valley: Kuala Lumpur (Wilayah Persekutuan) & Selangor

Delivery Cost
You may refer to the following table for the estimated delivery cost, the final delivery fee will be shown at checkout.

KLSelangor
Bandar Sri DamansaraRM20.00AmpangRM15.00
Bandar Tasik SelatanRM15.00Ara DamansaraRM30.00
Bandar Tun RazakRM15.00Bandar KinraraRM20.00
BangsarRM15.00Bandar Puncak AlamRM75.00
BrickfieldsRM15.00Bandar UtamaRM20.00
Bukit JalilRM15.00BangiRM35.00
Bukit KerinchiRM15.00BantingRM80.00
  Batu ArangRM80.00
Bukit TunkuRM15.00Batu CavesRM20.00
Cheras,KLRM15.00BelakongRM20.00
Damansara HeightRM20.00BeranangRM80.00
Damansara-Country HeightRM20.00Cheras,SelangorRM20.00
Desa PetalingRM15.00CyberjayaRM35.00
Desa Tun RazakRM15.00DamansaraRM20.00
DutamasRM20.00DengkilRM50.00
GombakRM20.00Desa Park CityRM20.00
Hulu KelangRM25.00Hulu LangatRM20.00
Jalan AmpangRM20.00JenjaromRM100.00
Jalan DutaRM20.00KajangRM35.00
Jalan Genting KlangRM20.00Kelana JayaRM15.00
Jalan Sultan Azlan ShahRM20.00KlangRM40.00
Jalan Klang LamaRM15.00Klang-Perlabuhan KlangRM50.00
Jalan KuchingRM20.00Klang-Pulau IndahRM60.00
Jalan PuduRM15.00Kota DamansaraRM30.00
Jalan Raja ChulanRM15.00Kuala SelangorRM180.00
Jalan Sultan IsmailRM15.00NilaiRM60.00
JinjiangRM20.00Petaling JayaRM15.00
Kampung PandanRM15.00Petaling Jaya-PJURM15.00
KepongRM20.00PuchongRM10.00
KeramatRM20.00PutrajayaRM15.00
Kuala Lumpur KLCCRM20.00RawangRM50.00
Kuala Lumpur-City CENTRERM20.00SelayangRM20.00
Kuchai LamaRM15.00SemenyihRM50.00
Mont Kiara/Bukit KiaraRM20.00Sepang KLIARM80.00
Pandan IndahRM15.00Sepang KLIA 2RM80.00
Pandan JayaRM15.00SerdangRM20.00
Pandan PerdanaRM15.00Shah AlamRM35.00
PUDURM15.00Shah Alam-Kota KemuningRM35.00
Salak SelatanRM15.00Shah Alam-Seksyen U13RM35.00
SegambutRM20.00Shah Alam-Seksyen U14RM35.00
SentulRM20.00Seri KembanganRM20.00
SetapakRM20.00SekinchanRM200.00
Sungai BesiRM10.00SubangRM10.00
Sri HartamasRM20.00Subang Skypark TerminalRM20.00
Sri PetalingRM10.00Subang-USJRM10.00
Taman Bukit AmanRM15.00Sungai BulohRM30.00
Taman DesaRM15.00Sungai Buloh-Bandar Seri CoalfieldRM75.00
Taman Tun Dr Ismail(TTDI)RM20.00SunwayRM10.00
TitiwangsaRM20.00Tanjung SepatRM150.00
Ulu KlangRM20.00Telok Panglima GarangRM60.00
Wangsa MajuRM20.00TropicanaRM20.00

Delivery cost for outside of Klang Valley within Malaysia RM60.00
(Except for Genting Highland, Seremban & Port Dickson)
Delivery cost for Genting Highland RM80.00, Seremban RM80 & Port Dickson RM90.00 

NOTE: If you can’t find the area you want, kindly call us at +603 9368 6868 or +6012 969 9666 (Call / Whatsapp) or email to us at beebeeflorist@gmail.com

Failed Delivery 
If an attempted delivery fails (such as incorrect address specified on the order or recipient’s unavailability), we reserve the right to charge additional delivery cost to re-deliver. There will be no refund if the order is subsequently canceled.

Re-arrange Delivery 
For subsequent attempt or redirection of orders; a surcharge of RM30 is applicable. Re-delivery is only allowed on the same day, we shall, at our discretion replace all perishable items, such as flowers, fruits, cakes and others. Replaced items shall be charged appropriately. Cancellation is not allowed once the order has been attempted.

Postpone Of Orders
Personalized Gifts can only be accepted if received 48 hours before the intended delivery date. However, Event services  requires seven (7) days prior to event dates to avoid being additional charged. Orders placed or postpone on Saturdays, Sundays or Public Holidays will be treated as having been received by us on the following working day.
You can postpone your order by contacting our customer services team on +603 9368 6868 or +6012 969 9666 (Call / Whatsapp) with your order number.

Returns & Refund Policy
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and be subjected to a mandatory review and investigation process by our Customer Support team via Call or Whatsapp.  The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why you are requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered.